Tesco's Mass Overpricing forces end of Refund & Retain Policy ~ Tesco-Complaint

Monday, February 19, 2007

Tesco's Mass Overpricing forces end of Refund & Retain Policy

TESCO is ditching its refund policy after being forced to GIVE £300 Xboxes to shoppers. The rule promises customers who are overcharged at the till a full refund, plus they can keep the item they bought. The People report that some punters seized on the generous scheme and deliberately tracked down mis-priced gear - costing the chain at least £100,000.

The cheeky freebie-hunt - fuelled by internet tip-offs - peaked when a pric- ing blunder left store chiefs no option but to give away Xbox 360 games consoles. They were marked on shelves as £297.81 - but came up on tills at £299.97.

Return and refund-takers have also bagged themselves DVDs, wine, food, chicken nuggets and nappies. Tesco - whose motto is Every Little Helps - tried banning the worst culprits. But now bosses have decided that does not go far enough.

A source said: "We have lost too much money through the policy. People were just taking advantage and Tesco had to draw the line somewhere."

But Martin Lewis - who runs moneysavingexpert.com, which runs details of Tesco price gaffes - was unrepentant. He said: "If thousands of pounds worth of Xboxes walked out the door then it should teach Tesco to be a bit more careful about prices so that customers are not misled."

The new policy from February 26 will see shoppers receive double the amount they were overcharged.

152 comments:

Anonymous said...

Lets face it though Martin Lewis wouldn't know where to start though if he ran a company like Tescos.

Although he's an expert in his simplistic commenting only method.

Anonymous said...

If Tescos got anywhere near getting their prices correct, there would be no need for such a policy.Its a big admission of failure on their behalf

Anonymous said...

Oh the moral high ground!! Lets face it the refund & retain has been purposefully exploited for individuals own gain, surely the simple expectation of being charged correctly and having it rectified if Tesco makes a mistake really ought to be enough. well they should get their prices right in the first place I hear you protest!! On my last visit to my local Tesco they seemed to have 'human beings' working for them!! It was a neat good faith policy in my opinion that's been lost due to targeted exploitation by a minority that have the time and inclination to do so. Whatever the rights & wrongs of Tesco as a huge company doesn't make them a "legitimate target" as some may think. I would imagine simple common sense on Tesco's part has led to their change of mind. (bet he works for tesco?? sorry no Trading standards actually)

Anonymous said...

With reference to the Xbox scenario, some customers removed labels when they were on offer, then replaced them after the offer had finished and attempted to claim a full refund etc.

Although Tesco had made some genuine pricing errors, this goes to show that it is some members of the public who are actually guilty of deliberate fraud.

Anonymous said...

this is disgusting tesco have just basically admitted they cause too many over pricings, i think they deserve to be exploited, infact i think they deserve to be lined up and shot. dispatches last night was a real eye opener. bloody tescos who do they think they are

Anonymous said...

Is that you Tesc-Complaint? posting as Anonymous! It seems you have the same IP address!!

Anonymous said...

are you referring to me? im just a disgruntled ex-employee and if you dont believe me add me to msn and we can discuss our differences regarding tesco further

Anonymous said...

LOL, What a f@#c$&d up person this is above!

Ok, perhaps start war on terrorism but a supermarket!!!

That person must have issues (no your not having my msn, your a nutter)

If it isn't the owner of this blog they've got a very similar personality.

Anonymous said...

I can understand being a disgruntled employee, but an EX-employee! You've left, move on and get over it.

Anonymous said...

i left after tesco reduced me to tears i am furious with the "oh-so-important" attitudes of the staff who work there, especially the "management" biggest joke i've ever heard these idiots are given the false sense of purpose by these silly job titles when really many are thick as shit and are just there to represent a certain department and take the flack off higher up bosses.

Anonymous said...

You actually sound quite thick and uneducated yourself...glad I'm not working with someone like you!

Anonymous said...

Hardly an unbiased opinion then is it if you are that mad about Tesco. Disgruntled employees past or present do not represent the majority of staff by any means. Those that understand the need for change and for management to coordinate this usually stay and have the opportunity to get on themselves in the future. If you don't it's too easy to blame others and then decide everything else and everybody else is out to get you.
As for the policy change on refunds, it still benefits the genuine customers and the company, it just stops the legal thieves from lining their pockets any more with other peoples money when they can't make an honest living elsewhere it seems. However i don't expect it will stop the diehards from continuing to exploit it somehow as we are a resourseful lot aren't we; just look at Branscombe Beach.

Anonymous said...

As an example, I dealt with a customer once, and he bought a load of meat thinking it was incorrectly labeled (by less than 2p). When this was not the case, he wanted to return all the meat, this goes to prove that he didn't genuinely want to buy it, just trying to exploit the policy.

Anonymous said...

"You actually sound quite thick and uneducated yourself...glad I'm not working with someone like you!"

You will NEVER work with me, as the arrogance of all Tesco "management" and complete lack of genuine care for the public shopping at the stores has convinced me to never shop there, let alone work there again!
As for being "thick and uneducated", I left my local store after returning to University to complete a degree, and am now running my own part-time company.
Each to their own, if you would prefer to remain in the "Tesco Bubble" for the rest of your working life then thats fine, I understand how the company can offer opportunites for standard GAs to get on, where they would usually have had no chance. However it is the so-called "Tesco Talk" and attitude that automatically seems to come with these positions that makes my blood boil, it is so obviously fake, when all the management are using the same vocabulary throughout the company, such comments as "Hi *insert employee's name here* how are you getting on today?" from every single manager, its hard to believe that it is not "scripted". Before you have chance to answer they have walked away anyway 9 times out of 10.
If it wasn't for this pure arrogance, and if there was better care for the customers, then I daresay Tesco would be a nicer place to work and shop, but until this is tackled, it remains reminiscent of a Victorian workhouse!

Anonymous said...

As far as I'm aware, the vast majority of people who work in ALL service industries treat the customers with contempt when they are out of earshot. It's a fact of life. Get over it. The air is literally blue with insults.

Try reading 'Air Babylon' or 'Hotel Babylon' to get an idea of the kind of attitudes customers have and the way staff feel about them.

I have started writing one myself about working in the retail industry.

Anonymous said...

In this false atmosphere, perhaps, where faceless and characterless stores are forced into our real communities, then attempt to replicate a community feel by introducing carol singers, etc into the stores, all tactics to attempt to draw you in and continue spending money.
I would prefer a return to GENUINE customer care in real retail. For example a small greengrocers/butcher offers far superior customer service than that offered in factories like Tesco. And of course your all going to come back and say "use it or lose it", and to an extent its a fair point; but when retail giants such as Tesco use their buying power to rip farmers off and supply us with cheaper groceries how can the smaller retailers compete? And its getting worse. How often do you see photo labs in supermarkets nowadays? This used to be the domain of specialist photo shops, or the local chemist (who also is now being integrated into supermarkets). Electrical and clothing now in most supermarkets also. I think its appalling that such an arrogant and rude company like Tesco can do this, they are trying to run a monopoly, and people who come on this site defending them are either consumers who have not seen "behind the scenes" and experienced the arrogace of the company, or employees who have been successfully brainwashed into "The Tesco Way".
Makes me sick

Anonymous said...

If it makes you sick, why keep talk about Tesco?

Anonymous said...

Even if there were still a good selection of small locally owned butchers etc. still around how many people would use them? Even if they were able to match the prices and buying power of supermarkets how many people would be willing to visit five or six different stores, each with limited opening hours, to get their weekly shop?

For good or for bad we've become used to the speed and convenience of the 21st century. The supermarket where you can get pretty much anything you need whenever you need it is part of this. You don't even need to leave the house now.

In my experience the other services offered by supermarkets (photo processing etc.) tend to be fairly limited. They're fine for everyday things but for advice or something a little beyond the everyday you still need to go to a proper dedicated store.

Anonymous said...

Even in areas where there are no large supermarkets I would hardly consider most "local" smaller shops adequate. Usually they are dirty and outdated, hardly any choice, fresh items of dubious quality and origin, kept in fridges with suspect temperatures. All that for often double the price of any supermarket.

Anonymous said...

The hint from where? The 15 million customers who choose to shop at Tesco each week?

Anonymous said...

East Dids Night Manager here, Again another ridiculouse topic of conversation about tesco, putting small retailers out of business! BOLLOX where do you think half of these small shops get their stock?? That is why tesco have a bulk purchase policy stopping those gypsy scank fookers buying the BOGOFS and ripping dumb fookers like yourselfs off!!!!!! the crazy thing is half of you bell ends obviously shop in tesco anyway and probably walk round rumaging through the reduction mods...( for the cheap houmus ) and fighting for the special offers.... thank the lord i am me and non of you!! ( Hiya again TM )

Anonymous said...

Yeah you're right, they all think they know so much about Tesco, so must shop there often!!

Anonymous said...

Hey East Dids Night Manager!
You sound like a complete and utter tosser! How old are you? Will you please wake up and realise for your poxy £1200-1500 a month job you are not apppreciated or respected by your employer? And that you are required to work very unsociable hours, and at Tesco's discretion, may be asked on times to attend work in the days also.
For the so-called "good" money that you are on, you could be working in one of many other jobs, with more sociable hours and better job satisfaction, but perhaps without the "manager" title.
Wake up and smell the coffee

Anonymous said...

Could you provide some examples of these jobs, and what career progression they offer?

Anonymous said...

TM said...
Could you provide some examples of these jobs, and what career progression they offer?

Police Service? Fire Service? Health Service? Teaching? Librarian?
And that is just a small slice of the public sector, all of which pay better wages than Tesco, providing premiums for working anti-social hours with a strong focus on continuous proffesional development.

And as for East Dids Night Manager, interesting characterisation of Tesco customers. Glad to see you have so much respect for the people who pay your wages.

By the way, while you are calling everyone on this site 'dumb fookers' I take it you are stating the obivous and applying that tag to yourself as well, since you seem increasingly keen to follow TM's example and complain about people complaining.

Anonymous said...

I have a friend who is a policeman and he doesn't earn anymore than me and he has to work anti-social hours and nights. Teaching, that's a rather broad area, what type? Librarian, WRONG AGAIN, they earn less than me.

Can you provide some better examples, because at the moment your entire argument is falling apart.

Anonymous said...

"keen to follow TM's example and complain about people complaining. "

That's called having an opinion, I think it's allowed!

Whoever that is has blatently worked for Tesco anyway and not liked it.

"And as for East Dids Night Manager, interesting characterisation of Tesco customers. Glad to see you have so much respect for the people who pay your wages."

I think if you read it properly he was specifically referring to people who read this forum. "the people who pay your wages" but most people on this forum say they'll never shop at Tesco's so how do they pay his wages?

Anonymous said...

I would just like to say that the guy who worked in tescos is 100% correct and the rest of you dumb stepford zombies are wrong,but don't take my word for it lol, give it another 5 years and your milk is coming from europe,you know you british lot are the laughing stock of europe so go and eat your ready meal from tesco packed with zero nutritional chemicals and in 10 years from now when they have got you by the balls,then maybe you will realise,duh! I certainley wouldn't put anything from a supermarket in my mouth;-)May I add that you are also the laughing stock of tesco because you are their sheep and you just keep cattling in,And before you comment I have had over 30 years in the retail and journal sector,hmmm time you lot woke up

Anonymous said...

It would be good if Tesco Cregagh Road Belfast staff would be informed of the policy of refunding twice the overcharge.

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